However big or small your question we hope you can find the answer below. If not, drop us a message via contact us page and we will get back to you as soon as possible.
If this doesn’t help please contact us and we will do all we can to help
A successful payment will also be confirmed by email from World Pay. You will also receive an email from Fanski dress™ to confirm the order. The email from World Pay will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with us. It will be sent by WorldPay to the email address you have provided when entering your payment details.
If you receive more than one email from World Pay and you have only made one purchase, please contact us on firstname.lastname@example.org, informing us that you have placed multiple orders by mistake. We will be able to arrange a refund if necessary.
If you are in any doubt about the status of your order, please contact us directly, with the relevant details, and we will be able to advise you of your order status. You can also get an order status update from the My account section.
DELIVERY & RETURNS
- 3-5 Working Days Delivery -Free Delivery – Via Hermes or Royal Mail
- 1-2 Days Delivery – Royal Mail – Proof of delivery provided online.
- Next Day Delivery – Tracked online with Royal Mail.
- International – Europe – 3-5 working days delivery – Royal Mail tracked online through to delivery.
- International – World – 5-7 working days delivery – Royal Mail tracked online through to delivery.
Note – normally the estimated delivery times are accurate but they are not guaranteed – with the exception of next day delivery which is guaranteed for next working day if order placed before midday (excludes weekends and bank holidays.)
|Time desired – UK||Ski Suit extra cost||Helmet Cover extra cost|
|1-2 working days||£3||£2|
*However, you must order before midday to receive next day (excludes weekends and bank holidays.)
If you are ordering from outside UK you need to check in the ‘calculate shipping’ section to see what the costs are for delivery to your address. Broadly delivery costs within EU are £15 for ski suit/£8 for helmet cover. Broadly delivery costs for rest of the world are £25 for ski suit/£10 for helmet cover. These are tracked via Royal mail.
Can I exchange or return the ski suits and helmet covers if I change my mind once I have received my order?
There’s a return address on the packing slip you receive with your order. Simply put a note in your parcel with your name and order number, so we know whom the parcel is from, and let us know what you’d like to swap for if making an exchange. For example, if you have ordered the wrong size, please state which size and style you would like as replacement on the packing slip.
Unless your item is faulty or you’re sent the wrong thing, you’ll be required to cover all inbound and outbound postage costs.
When returning items you are strongly recommended to obtain proof of postage and use recorded delivery. Sadly, we cannot accept responsibility for parcels lost in transit.
All helmet covers are one size fits all.
Entry level skiwear starts at 1500mm for waterproof rating and 2000-3000g for breathability rating. Our suits are 5000mm and 5000g respectively, so you can be confident in our quality credentials. The waterproof rating means you can be confident of the ski suit not allowing water to penetrate the inside, while the breathability rating indicates the ability of the suit to transfer moisture from the inside to the outside – keeping you warm and dry.
It is the materials we have selected that enable us to deliver these ratings. The shell fabric of the ski suits is 228T taslon fabric with clear PU coating. The ski suit lining is 210T taffeta and the 120 gms quilted padding insulation is added warmth for the body, sleeves, legs and hood.
The suit also has fully taped seams and adjustable cuffs to protect you from snow sneaking up your suit. Extendable sections on the leg opening mean the suit fits easily over your ski/snowboard boot.
All very technical – but rest assured it all adds up to you being comfortable, warm and dry on the slopes!
Finally….so much more fun
All of this technical stuff is combined with bright, fun, bold designs which mean you will stand out on the slopes, having soooo much more fun than standard ski wear!